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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I am trying to create a document, but after about 10 mins Word

Customer Question

I am trying to create a document, but after about 10 mins Word terminates it with the message "Application has requested the RUNTIME to terminate in an unusual way" I believe this question was asked in 2006, but I cannot find that question or answer.
Submitted: 3 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

May i remotely connect to your computer to troubleshoot and take a look at this issue?

Customer: replied 3 years ago.

No. You sent me a message saying you had an answer, but I have been unable to find one. This problem was recognised in 2006, so is not new.

Expert:  KamilAnwar1 replied 3 years ago.

what do you mean by recognized in 2006?

we do not know the cause of your issue, the problem occurs due to many reasons, which is why i wanted to take a look, it would take time with instructions, if i connect remotely ill be able to work on it directly.

when did the problem start?