How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44824
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Question Here...
Richard is online now

I have got a new desktop and I want to install my Outlook e-mail

This answer was rated:

I have got a new desktop and I want to install my Outlook e-mail account on it that is currently running on my iPad, iPhone and laptop. What should I do?
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Do you mean you wish to install Outlook 2010 or another version, but the program?

Or access your account?

Thank you
Customer: replied 4 years ago.

I have an account that runs through The address is [email protected] and it runs using Outlook 2010


Thanks James

And the issue is connecting Outlook 2010 to the account?

Customer: replied 4 years ago.

yes, I think so

Thanks James

Last question, which version of windows are you running?
Customer: replied 4 years ago.

Not sure (embarrassed!) I think the version before Windows 7


Thats ok!

Do the following please to add the email account to outlook

On your computer, click the Start Menu and select Control Panel.

type Mail into the search box at the top-right of the Control Panel window to quickly find the Mail icon. Then, double-click it.

Click the E-mail Accounts button.

Under the E-mail tab, click the New button to add your 1&1 e-mail account.

Select Manually configure server settings or additional server types and then click the Next button.

Select the Internet E-mail type of account and then click the Next button.

Enter Your Name. This is the name that will appear when others receive your e-mail.

Enter your 1&1 e-mail address.

Select IMAP from the Account Type drop-down box.

Enter as the Incoming mail server.

Enter as the Outgoing mail server (SMTP).

Enter your full 1&1 e-mail address as the User Name.

Enter the e-mail account's Password.

Check the box for Remember password XXXXX you do not want to enter your
password XXXXX time you check or send mail from this account.

Click the More Settings button.

Select the Outgoing Server tab from the top of the new window that opens.

Check the box for My outgoing server (SMTP) requires authentication and ensure that Use same settings as my incoming mail server is selected.

Next, click the Advanced tab at the top of the window.

Enter port 993 as the Incoming server (IMAP) port and ensure that SSL is chosen from the Use the following type of encrypted connection drop-down box.

Enter port 587 as the Outgoing server (SMTP) port and choose TLS from the drop-down box next to Use the following type of encrypted connection.

Click the OK button to save your settings.

Click the Next button.

If the part of the test fails, go through the previous steps and double-check all of your settings in Outlook. If the test is successful, click the Close button.

Click the Finish button.

Click the Close button to close the Account Settings window.

Click the Close button to close the Mail Setup window.

You may now launch Outlook 2010 from the Start menu and begin writing and checking you mail.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 4 years ago.

Thanks, XXXXX XXXXX I select 'additional server types', there are no options. the box is empty


It is either Manually configure server settings or additional server types

So if there is no option with additional server types then select Manually configure server settings please

Let me know if you have any difficulties please

Richard and 4 other Microsoft Specialists are ready to help you
Customer: replied 4 years ago.
I'm afraid I can't see an option to manually configure. Where should it be?
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

This will download a program to your computer.

Run this program by double clicking it.

You will then see a ID and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 4 years ago.
261 722 764
Customer: replied 4 years ago.
Are you in the US? I have free calls to the US so would be happy to call you while you are accessing my PC if that would help