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James K.
James K., Consultant
Category: Microsoft
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I cant get into my Outlook e-mail account (hotmail account) When

This answer was rated:

I can't get into my Outlook e-mail account (hotmail account)
When I put in my e-mail address and password, my inbox page is displayed for a fleeting second, but then the system continues to search for other references and stops on a blank page.

Please help!

Regards, Val

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

OK thanks

go to

Click the green download button

Once downloaded and installed

then it will open

On the left you will see

User ID and Password XXXXX are numbers

Post them here

Cheers James
Customer: replied 3 years ago.

I don't want to proceed with this

thas no problem

I can give you the details to fix it yourself without remote if you wish
Customer: replied 3 years ago.

Yes please that would be most helpful


We need to do a reset of Internet Explorer

To do this

1) Close all open Internet Explorer Windows ( all open Internet windows)
2) Open One Internet Explorer window
3) click the tools or settings Wheel top Right
4) Click Internet options > then the Advanced tab > then Click Reset and Reset again.
5)Close internet Explorer and re-open and see if you still have the Issue

Then test - if you still have an issue then do this

Go to :

Download and Install Firefox -

Firefox is a browser like Internet Explorer , But faster and More secure.

Once Installed open Firefox and see if you have the same issue in Firefox

Now please Rate my Service with the smiley Faces and submit

Come back any issues


Customer: replied 3 years ago.

Hi James,


I'm not using Internet Explorer, I'm using a T Mobile Webnwalk device. Does this change things?

no thats Just your connection

Internet Explorer is the browser :)

Customer: replied 3 years ago.

Hi James,


I had to install Firefox, and it solved the problem - works a treat.



I rate the service excellent - many thanks



Perfect Just click the smiley faces and Submit
James K. and 2 other Microsoft Specialists are ready to help you