How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44491
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Question Here...
Richard is online now

my outlook email acc will not sync

This answer was rated:

my outlook email acc will not sync
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please which version of outlook you are using.

Which email service it connects to

And the error you get when it fails to synch?

Thank you
Customer: replied 3 years ago.

I am on windows8 and I have a hotmail acc The email that will not sync [email protected]


I need though to know the version of Outlook, and the error you get when it fails to synch please

Customer: replied 3 years ago.

how do I find out the version of outlook It just says unable to sync

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

This will download a program to your computer.

Run this program by double clicking it.

You will then see a ID and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

My id is 2 6 9 5 5 0 5 2 1 Password XXXXX 6 9 6

Richard and other Microsoft Specialists are ready to help you