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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have just purchased a Samsung laptop computer to replace

Customer Question

I have just purchased a Samsung laptop computer to replace an old laptop. I cannot open my usual emails using Microsoft Outlook as a message keeps telling me to open a Microsoft Account. I have tried to do this but by giving my details etc, but each time I am told to check e-mails to confirm the account is activated, the same blocking message comes up "Open a Microsoft Account" !!! and I cannot get any further. Help please. XXXXX XXXXX.

p.s I have  tried to establish my usual and longtime e-mail address which is [email protected],com and an address I tried to set up today [email protected] .  I am still prevented from gaining access to Microsoft Outlook, so unable to read any e-mails you may send me!

Submitted: 3 years ago.
Category: Microsoft
Expert:  Ansh P. replied 3 years ago.
Hi and welcome.

I'm Ansh and today, I will be trying my best to solve your issue.

What version of Outlook are you using?