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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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how to set up windows 7 and do i need a disk to set it up?

Customer Question

how to set up windows 7 and do i need a disk to set it up?
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello John! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of your new windows 7 computer? Is it a laptop or desktop?

Are you trying to install Microsoft Office software?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

sorry for the delay all i can tell you is that it is a dell laptop,i can find more detail if i go back to my e bay

Expert:  Viet -MS Office Tech replied 3 years ago.

Sorry, that's okay. Can you install the battery (if it's not installed yet) to the laptop, and connect the power cord/charger from the electrical outlet to the laptop, then turn it on, then let me know?

Thank you

Customer: replied 3 years ago.

i think i am in trouble,my cord from my xp computor will not fit.The model

i have is an experon

Expert:  Viet -MS Office Tech replied 3 years ago.

The seller did not provide you a charger/power cord for your dell laptop?


If you do not have the power cord/charger cable for your Dell laptop, then you need to buy one. If you need help finding the right one, can you please check at the back/bottom of your Dell laptop for the exact model of it, such as Inspiron 1545, Latitude E6410, etc.


We've been communicating, but it looks like you are not there any more; when you are available, please reply back at the box below to continue. Thank you,