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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44475
Experience:  Over 15 year experience resolving Microsoft Office Issues
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in an attempt to sign in my account ,although putting my correct

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in an attempt to sign in my account ,although putting my correct pass word ive been routed to a screen which informs me you may be over protective. however i,m trapped in a loop
asking me t quote a code which i do not have or in deed not asked for *****@******.*** . i understand security but i cant get out of loop .
help pleas mr r j day TEL 01243 840888
Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

The code they are referring to is sent to the alternative email account that you used when you first set up the account.

Have you checked there for it?

Please let me know.

Customer: replied 3 years ago.

a long time ago i forget password ***** and went through code loop .

a code was sent to my wife's email , by this stage i'd overcome problem and never used it .i'm not sure if that can be located ., or live 2 to 3 years ago Richard

regards bob

ok, the code will not be helpful now Bob.

When you are on the page where it is asking for the code, type in the top address bar

Press enter and tell me if you now see your emails please.

Customer: replied 3 years ago.

it comes up with wife's email but insists i supply a code Richard


It means you are still signed in with your wifes account.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please go to

Click on Download in the top right.

Go down to "TeamViewer Quicksupport"

Click on Download and download and run the program.

It will give you an ID and a Password.

Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.

Do not close the program, but leave it open.

I can then connect to your computer.

Thank you
Customer: replied 3 years ago.



id 4 4 9 7 4 6 3 4 1



I need the password ***** well please Bob
Customer: replied 3 years ago.



password *****



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