I'm sorry, it looks like that account is corrupted, so please try the following: In Safe mode, click on Start, All programs, Accessories, Run...
(or press at the same time the two keys Windows
), then type:control userpasswords2
then click OK
Then click on Add...
, then give it a user name you want, then Next, and password, then next, then select the Administrator
option, then Finish
, then restart the computer normally, then log in the new account and see if you can use the computer in the new account.
If the new account works, then to transfer your data, i.e., documents, pictures, etc. from the old to new account, please log in the new account first (in normal mode)
, then in the new account, click on Start, then Computer
, then open the C: drive, then folder Users, then open the old account name folder there
, then open each of these folders:
, then copy all the subfolders/ files in each of the above folders, to similar location of the new account name folder.
(Note: Don't delete the old account for now (in the new account, you would go to Start, control panel, user accounts..., manage another account, then select the old account, and delete.) Let's make sure everything works fine in the new account for a week or so first, then you can delete the old account.)
Please let me know if there is still any issue. Thank you,