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James K.
James K., Consultant
Category: Microsoft
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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Constant problems with MS Office 2010. Getting IMAP server

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Constant problems with MS Office 2010. Getting IMAP server logout errors which I cannot reproduce just when I need them to show a technician. Also seem to have "Mislaid" a fortnight's e-mails which I don't remember deleting. HELP!!


My name is James

Welcome to Just Answer

Ussally errors Like this are due to a courtpted Mail profile

Settting a new Profile up in outlook Ussally solves the issue

Close Outlook

click Start >control Panel >mail

show Profiles >

New > Call it outlook1

Enter your email details address Password ***** Servers and Ports

Click Next Finesh > on the Mail Tab Box Click the radio Button Always use this Profile and choose Outlook1

re-open Outlook and Let it sync this should solve the issue

I Can also do this for you via a Secure Remote connection , Just let me know and i will send you a link to Connect

Now Please Rate my Service with the smiley Faces and Submit and come back any Issue

Customer: replied 3 years ago.

Although I am an IT worker(!), I had BT talk me through it by phone(!), and still I got problems! It is getting beyond a joke! I think I would like to go down this route to cure the problem once and for all. Also I seem to have "Mislaid" the last few weeks e-mails! I don't remember being asked to delete them!

no Problem I can make a New profile for you

Just let me know when ready and I will send you the details to connect
Customer: replied 3 years ago.

Here I am


Go to

Click the green download button

Once downloaded and installed

then it will open

On the left you will see

User ID and Password ***** are numbers

Post them here

Cheers James
Customer: replied 3 years ago.

Sorry! With so many pop up screens at the same time, I accidentally closed yours! The numbers are ********* and 1207

No problem

I am Afraid the system Blocks numbers all thoughter can you place them with a space or a dash like


Cheers James

Customer: replied 3 years ago.

444-457-015 and 1207

Remote Fix cheers James
James K. and 4 other Microsoft Specialists are ready to help you
Customer: replied 3 years ago.

How do I make sure I get you?

Just ask for JAMES K only in any question you have

and that will come to me

Cheers James
Customer: replied 3 years ago.

Thanks. Over and out!

no problem