How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Microsoft
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
Type Your Microsoft Question Here...
James K. is online now

My laptop has had a software reboot in which I lost everything.

This answer was rated:

My laptop has had a software reboot in which I lost everything. I had Microsoft Office Home and Student 2010 on there with a product key however I don't remember setting up a Microsoft account and I cannot retrieve Office with the 27 digit on the card, How can I retrieve Office without paying for it?

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

I just want how to retrieve Microsoft office with this code: MJQFB-YFTRX-7Y8TC-6J2CW-01

Thats Fine do you have the install File for office 2010

this will be much faster with Remote support

Do you want me to send you a link to connect
Customer: replied 3 years ago.

I have the app for Office as i'm on windows 8 but yes if its quicker you can connect.

Go to

Click the green download button

Once downloaded and installed

then it will open

On the left you will see

User ID and Password ***** are numbers

Post them here

Cheers James
Customer: replied 3 years ago.

ID: 530 608 374


Remote Fix Cheers James
James K. and 3 other Microsoft Specialists are ready to help you