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Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 21629
Experience:  Expert for over 10 years
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Just tried to start my outlook 2013 and I get a message Outlook

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Just tried to start my outlook 2013 and I get a message Outlook pst was not clearly shut down by last programme to use it. What Can I do?
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Are you having problems using Outlook now or was that just a one time error message?
Customer: replied 3 years ago.
No I can't get in to outlook at all in order to pick this message up I'm on my phone
Do you get the same error message each time that you open the software?
Customer: replied 3 years ago.
Yes I do
Please provide me the EXACT error message that you receive
Customer: replied 3 years ago.

did you receive my answer?


No, I did not.

Please type it here
Customer: replied 3 years ago.

Josh, message reads


Cannot start MS Outlook. Cannot open Outlook window. The set of folders cannot be opened. The outlook data file C:\Users\QWERTY\AppData\Local\Microsoft\Outlook.pst was not clearly closed by the last programme that used it. It cannot be opened until repaired



Which version of Windows do you have?
Customer: replied 3 years ago.

Windows 7 running office 2013

  1. Click Start>Control Panel>Programs>Programs and Features.
  2. Click the Office program you want to repair, and then clickChange.
  3. Do one of the following:
  • In Office 2013, click either Quick Repair or Online Repair.


Try both the Quick Repair and Online repair then open Outlook again. Let me know if the error message is still there.

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