How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
Type Your Microsoft Question Here...
jstinehelfer is online now

Last night you helped me change outlook from POP3 to IMAP.

Customer Question

Last night you helped me change outlook from POP3 to IMAP. But todsy not receiving any emails in outlook inbox though I can on my Samsung G5 smartphone which is also on IMAP. I already paid for for yesterdays session. Can you help?
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry; that is strange. Is there any error or message?

Can you please re-connect with me at the website below, so I can help again:

Thank you,

Expert:  Viet -MS Office Tech replied 3 years ago.

Hi Naseer,

I have just fixed the issue again via remote support. I'm canceling this one as it's a duplicate question. If you still need help with this same email issue, you can get back to me via the website below, or via the link in the very first email message from Viet / Justanswer.

Thank you again,