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Chris L.
Chris L., Support Specialist
Category: Microsoft
Satisfied Customers: 5665
Experience:  Certified Expert with over 10 years experience.
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Hi I have office home & student 2013. I had to take my computer

This answer was rated:

Hi I have office home & student 2013. I had to take my computer back to factory settings, I want to reinstall office but do not know how, can you help please?
Hello my name is ***** ***** I will be happy to assist you.

Are you able to log into your account when you go to OR are you unable to even get to the log in screen?

Please let me know.

Customer: replied 3 years ago.

can get into account

You can get into your account?
Customer: replied 3 years ago.

yes I can get into my account

Ok and are you not seeing any option to download the software? Is that the issue?

Would you like me to connect to your computer and help you with this?
Customer: replied 3 years ago.

yes I would like you to connect with my computer and help me with this

Please click HERE and then click Join Session to connect. You will need to download and run the connection utility so if anything pops up and asks you to run or allow say yes.
Hi Mick,

The issue is that you must've used a different account when you installed office. I left you with microsoft support to resolve.

If they cannot let me know what happens.

Chris L. and 3 other Microsoft Specialists are ready to help you