How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft
Satisfied Customers: 18291
Experience:  Over 10 years work experience.
Type Your Microsoft Question Here...
Jason Jones is online now

On my PC the icon for Office 365 shows that it is syncing 9

This answer was rated:

On my PC the icon for Office 365 shows that it is syncing 9 files which have been updated from another PC. In fact it never seems to stop syncing! When I check the folder the information has arrived, but the symbol beside the icon shows that it is still syncing, instead of showing a green tick.
My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you.
Customer: replied 3 years ago.

Hi Jason, The system is still trying to sync 9 items.

Yes you may set up screen a screen sharing session if you like


Thank you.
Please, click the following link and choose to run the remote application:
All is now working.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page:
Thank you for your time and please, do not forget to rate my help below.
- Jason
Jason Jones and 2 other Microsoft Specialists are ready to help you