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KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 6715
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I cannot enter my outlook 2010. Box comes up - cannot display

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I cannot enter my outlook 2010.
Box comes up - cannot display folder.
cannot connect to the server
your imap server closed the connection
Hello & Welcome to JustAnswer.
Who is your email with? What is the part after the @ symbol of your e-mail address?
Customer: replied 3 years ago.

Can you tell me what your mail server settings are for incoming and outgoing along with the ports?
Customer: replied 3 years ago.

I willhave to come back to you because I haven't a clue

Would you like me to remotely connect to your system and fix it?
Customer: replied 3 years ago.

I have not got any more time at the moment I have to go out now. Sorry

No worries, take your time and if you wish to continue later, leave me a message here.
Customer: replied 3 years ago.

I am back and I hope the following information is what you need.

Account Type IMAP

Incoming mail server Mail.btinternet .com 993

Outgoing mail server SMTP 465

is there a space in your incoming server after btinternet and before .?
Customer: replied 3 years ago.

no space from what I can see

Please go to control panel, mail, click add
add a new profile called outlook2
then select manually configure server settings, or additional server types
then, click next, select Internet Email and click Next.
Fill in all your information, to setup your account again.
Once it is setup, from the option always use this profile select Outlook2 and click apply/ok.
Then start Outlook and check if issue is resolved.
Customer: replied 3 years ago.

I have completed your instructions and have tested my email a couple of times and am pleased to tell you that it is working Ok.

Thank you


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