How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Microsoft
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
Type Your Microsoft Question Here...
James K. is online now

why when i go into msconfig have microsoft stopped many services

This answer was rated:

why when i go into msconfig have microsoft stopped many services which make my computer run slowly. I keep getting adverts from companies perporting to be microsoft products ranging from 40-100 saying that they can keep my computer safe.

My name is James

Welcome to Just Answer

have you run ether malwarebytes or ccleaner?

both free ?
Customer: replied 3 years ago.

yes, paid £40.00 for tune up pro and smart clean up free version which says I have 183 registry errors and if i pay another £ 50.00 it will clean all errors. When i telephoned tune up pro they said that microsoft need £110.00 and then my computer will be safe from hackers etc. The registry is showing a lot of Active X files, dll files, temporary folders etc. When I try to delete them they still return. I have a malware programme ( paid version) Vipre which shows no erors when i run a deep scan. The computer runs very slowly, I have difficulty in getting into my e mails usinf the correct password ***** also pay pAL, E BAY ETC.

Please dont pay any more money your not going to get what you need

I can clean all of this up using free programs and a remote session

Ive sent you an offer to do this
James K. and 2 other Microsoft Specialists are ready to help you
Customer: replied 3 years ago.

Thank you.

Click the Link above A page Will open

1 Click the Green I agree Button

2 A file will Download Called Screenconnect .exe

3 Run the File

Click Run/OK/Yes if asked
Customer: replied 3 years ago.

I have downloaded and run the file but nothing has happened


Please do this

go to

Click the download Button

Download and install Teamviewer

It will open

On the left you See


Post these numbers here and I will connect

Cheers James
Customer: replied 3 years ago.

user id 155-952-154

password *****

Customer: replied 3 years ago.

Thank you so much for your help. It was worth evry penny.

no problem anytime