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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have been given a nokia lumia 2520 am trying to create a

Customer Question

I have been given a nokia lumia 2520 am trying to create a password ***** device wont accept any combination I put in. Do I have an account already ? with a password ?
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello Gillian! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Is the Nokia lumia 2520 phone asking for your Microsoft account password? Or Wi-Fi/wireless password, etc.? Or what kind of password ***** *****?

When you turn on your HP laptop, does it show your email address at the password/login screen?

Are you communicating with me through your HP laptop? Also, does your laptop have windows xp, vista, or 7, or 8?

Please reply at the box below. Thank you,