On 31st May 2014 I bught a Laptop from Currys and paid for

, My name is ***** ***** i will be assisting you

please let me know the version of office home and student that you have installed

ok and did you get a key trial version or full version

ok and when did you reinstall the software

ok and did you download the program again from internet or install it from a disc

ok..give me a moment

thanks patience

i just checked on the possibilities of why the key might not work on your computer

please let me know that when you bought the laptop, was the office software preloaded on it or you got a disc

ok

you must have only got a product key card(PKC)

is that correct

ok...

now microsoft sells its programs in 2 forms...

1. on a disc..you get the cd's and a product key..this can be used to reinstall the software and activate it any number of times your computer of the software crashes

2. PKC(product key card) - the one you got

the software is preloaded and the key on the PKC works just once

so if you happen to reinstall the program the old key will not work

now i will have to check how you can reurn this PKC and gte a new PKC or get a full license instead

it will take a minute or 2 while i check how do we go about doing that...

please bear with me while i check

thanks

Thanks patience

unfortunately, it seems that at time of purchase you were not informed about the difference between license discs and PKC

the PKC you got was only time use

the options you now have would be to either buy a new PKC..which would be again just time use..or you can buy a full license in which you would get the discs as well

the full license can be reinstalled and reactivated any number of times you want

did you register youa ccount with microsoft

from that link you would only be able to downlaod the software again ...but will not be bale to reactivate

to reactivate either you will have to buy another PKC or full license online

unfortunately, the key you had was one time use only...

this is something the retail store should have given you the option to choose from

however there is one thing you can try

since you got it in may, so its in 1 year of purchase

i would suggest to check out with curry's and ask them to issue you a new pkc or the discs

otherwise if you contact microsoft as per their license terms you will ahve to buy a new key

i see you have rated me poor but i have shared the correct information...please understand that if some information was not shared with you at time of purchase, it will not be possible to activate an expired version of microsoft

i would appreciate if you would reconsider rating my answer as i have shared the correct and true informaion

i hope you understand that the limitation of PKC has not been designed by me but by Microsoft

thanks just answer