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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44598
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have a an 11 year old Dell computer using Microsoft Works

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I have a an 11 year old Dell computer using Microsoft Works word processor. When I send a document by Email attachment, my contacts cannot download them. I have tried to transfer the documents to a PDF format without success because the message reads "unsupported format". Can you help me?
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you download the free program Cute PDF from my link below
Once downloaded and installed, it will add a virtual printer on your computer.
When added, print your Works document to this printer, and it will make a PDF version of it that anyone will then be able to view.
You can then send this PDF version.
I can also do these steps , and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) . Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Thank you
Customer: replied 3 years ago.

The link "CutePDF" is not working from your message.

It is working here Philip when I click it.
What do you see when you click it?
Customer: replied 3 years ago.

I see a hand with a yellow exclamation mark

ok, strange, looks to be an issue on your computer as it works on all the computers here.
But I have a direct link to the file so it can download.
You can use this link and the file will download to your computer
Then run and install that file.
Let me know the results please
Customer: replied 3 years ago.

I have typed in the first link into my search engine and it has worked ok. I have used it successfully. Your second link has the same problem - a hand with an exclamation mark - but I don't need it now. Thank you help.

Your welcome
You can now make the PDF's?
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Microsoft Specialists are ready to help you