Thank you question, my name is ***** ***** I look forward to assisting you.
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It appears the files are from a new version of works then is compatible with the version of word you have installed.
Can you download the workds converter from my link below pleasehttps://www.microsoft.com/en-us/download/details.aspx?id=12
Then convert your documents and then try to open them in word. They should then open.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps .
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Let me know the results please