How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44602
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Question Here...
Richard is online now

My Macbook Pro had to be repaired after only being 18 months

This answer was rated:

My Macbook Pro had to be repaired after only being 18 months old and everything on it, including microsoft office was deleted. Can I get Microsoft office back on my Macbook without paying for it again? I have the receipt of when I purchased Microsoft but I don't have the keycard.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please where you initially purchased office from?
Thank you
Customer: replied 3 years ago.

PC World. Tunbridge Wells, Kent, UK

Thank you
did you download it or you received it on a disk?
Customer: replied 3 years ago.

I got a key card. On my receipt it shows the card number and transaction ID if that's any help

ok, then you made an account and downloaded it Louisa.
You will need to call to have yourself verified, the account found and the instructions give to download and install it again.
The number you need to call is(0)344(###) ###-####
If you can verify yourself meeting their information requirements, then the download link can be provided to you again.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and 2 other Microsoft Specialists are ready to help you