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IT Miro
IT Miro, Computer Scientist
Category: Microsoft
Satisfied Customers: 3432
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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My computor has stopped internet explorer gaining access to

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My computor has stopped internet explorer gaining access to the internet but I can still get to my emails. Running Nortons 360 with everything at default settings. Any Suggestions.

Hello! I am IT Miro and I will assist you on this question.

When did the problem start to happen?

Also, please tell me if you use Windows 7 or another Windows version.
Customer: replied 3 years ago.

Problem started yesterday morning and yes I'm running Windows 7 for the last year since I built the computer with no problems.


You can reset Internet Explorer settings to their default which should help solve the problem. To do that, follow these instructions:

1. Exit all open Internet Explorer windows

2. Click the Windows Start button and then Control Panel

3. There click on Network and Internet and then Internet Options

4. When the Internet Options window opens, click on the last tab - Advanced

5. There click on the Reset... button located at the bottom

6. After you have clicked it, click the new Reset button located at the bottom, without checking the Delete personal settings check-box

7. After that, Internet Explorer settings will reset to their defaults. Click Close and exit Internet Properties window

8. Wait for 5 seconds and then start Internet Explorer and check it that helped
Customer: replied 3 years ago.

Spot on fella, cleared the fault in one move. Thank you. for a minute I thought I was going to lose all my uni work. Thanks once again.Smile

I am very glad I could help solve the problem! Smile

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