Microsoft Office Questions? Ask a IT Expert for Support ASAP
Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can.Here is the link to the forums: http://answers.microsoft.com/en-us/outlook_com/
There is a problem with signup.live.com - failed to create new address
Too late, Joshie boy - I've changed the e-mail address on my own. It is now *****@******.***. I've even had a Getting Started e-mail, but the only way I can open it is by right-clicking and clicking Properties. The message is there along with some computer geek-speak. I'm in exactly the same position as I was before - I can see the e-mails displayed, but cannot open them. Answers on a postcard please. . .
Content-Type: multipart/alternative; boundary="_a1bdcb1d-64fc-43e0-9204-4d9ee00da7d0_"From: Outlook.com Team <*****@******.***>To: <*****@******.***>Date: Fri, 10 Apr 2015 04:32:33 -0700Subject: Getting started with your mail accountMime-Version: 1.0X-Message-Delivery: Vj0xLjE7dXM9MDtsPTE7YT0wO0Q9MTtTQ0w9MA==
Not bad for a novice, eh?
I may be a little fuzzy with the amount of time I've spent on this issue, but the ONE issue here is that I cannot open my e-mails either in my old account (*****@******.***) or my new account (*****@******.***). At your direction I visited the outlook.com link, and found one piece of advice concerning the removal of cookies. Accordingly, I removed said cookies, and, lo and behold, back came the "Getting Started" e-mail from Outlook.com. Not only that, having spent 45 minutes with the technical services of my ISP, at the end of which no test messages could be sent or received, lo and behold there appeared a test message in the inbox of my old account. At the risk of repeating myself, I could NOT open either of the new messages sent to my old and my new e-mail accounts. Logically that should surely count as ONE fault, even though it is shared by BOTH accounts.
OK. You have been sending me a series of e-mails in spite of the fact that I have told you more than once that I can't open/read them, or whatever the geeky word is. I am using a second PC on which I have set up a new e-mail account, as suggested in one of your earlier replies. The second PC operating my new account *****@******.***, allows me to open/read the e-mails. Yes, it's true that my opening gambit related to recovery, but, following the advice to set up a new e-mail account sidestepped the need for recovery, leaving two accounts with the same problem. When the Outlook account opened up in the desktop, all e-mails from the original account were "synchronised" or some such term, so that all e-mails were deleted(?) and the next message was "Getting Started with Outlook.com", which appeared on the screen on its own, but could NOT be opened/read or whatever. So. . .neither of the two accounts, both of which were accepting e-mails, would allow those e-mails to read/opened, or whatever. At this rate I shall soon become a geek myself.
Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can.
I have found ONE of your e-mail messages on a different computer!
I've been through all that rigmarole already. Your e-mail arrived this morning at 10:07, and when I clicked on it to open it, a dialogue box came up which read "Your account was locked because you or somebody else tried to sign in too many times with an incorrect e-mail address or password. Please wait for some time, and then try again". I have already completed two or three times the form that you've just sent me to - without success. What guarantee do I have that this will different? I'm certainly working hard for your £38!
As a courtesy I have attempted to use your link and complete the form. On both e-mail entries I have been given the reponse "already in use", so what now? I think we had better call it a day, and I'll find my own way home. The reponse from Microsoft to my other computer came through las Wednesday, the day before I contacted Just Answer, so in fact I didn't need to go elsewhere - I had all the info I needed. I think it's time you and I said goodbye. Thanks for trying to help me, and I'm sorry that we did'nt get on better.
Thanks for the e-mail, but I can't open it. The problem is that I chose a two stage verification for my Microsoft Account, which means that I can't use the normal procedure. I repeat, I cannot open the e-mail you sent at 16:29 today.
Thanks for the e-mail, but I can't open it. The problem is that I chose a two stage verification for my Microsoft Account, which means that I can't use the normal procedure. I repeat, I cannot open the e-mail you sent at 16:29 today. I've followed your link, and I cannot get past the username box. No matter what I type in there it will not accept the entry.
Where is the "following link"?