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Chris L.
Chris L., Support Specialist
Category: Microsoft
Satisfied Customers: 5563
Experience:  Certified Expert with over 10 years experience.
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Have just purchased and downloaded 8.1 pro but have no access

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Have just purchased and downloaded 8.1 pro but have no access to docs previously in Windows 7, big problem !! how can I recover info and sync with 8.1 pro. Tks
Hello my name is ***** ***** I will be happy to assist you.

Have you copied the old docs out of the windows old folder and onto the windows 8 desktop and tried opening them from there?

Also what type of docs are these? Are they word documents?

Please be as specific as possible.

Customer: replied 2 years ago.

Im 65 and not tec savvy !! no did not copy old docs , yes all word docs

Ok would it be easier if I connected to your computer and helped you that way?

If so please click the get extra help button and I will connect and see what is going on.

Otherwise we can continue the conversation.

Did you install microsoft work on your new windows 8.1 computer?
Customer: replied 2 years ago.

No I didn't install m/s work just downloaded 8.1

Ok the files will not open if you have not yet installed the proper software to open the files.

When you upgrade you need to reinstall all of your software.

So for example if these are microsoft word documents you need to install the microsoft workd program in order to open them.

If you need further help please do not hesitate to reply and let me know.

Thank You
Customer: replied 2 years ago.

ok Chris, tks for that will give it a go, if stuck will come back to you.

Let me know how it works out if you need more help just ask.
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