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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44728
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Renewed Microsoft virus protecter about 5 weeks ago and now

Customer Question

renewed Microsoft virus protecter about 5 weeks ago and now cannot access my email acc, the one I have now is a new blank one which does not have my old emails and photos.ive tried playing around as I cannot remember my old password ***** which email address I used as I have 2 please help
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Which internet browser did you sign in on the old account with?
Customer: replied 2 years ago.


Expert:  Richard replied 2 years ago.
Google Chrome Dawn?
Customer: replied 2 years ago.

yes I think so

Expert:  Richard replied 2 years ago.
ok, if it was this then we can see if Google Saved it as it usually does
In Chrome, click on the three bars in the top right and click on Settings.
Then click on Show Advance Settings
Click on Manage Passwords and look there for your Microsoft email address that was used and the password ***** you can see when you click on it and click on Show
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

Perhaps it wasn't chrome,not very computer literate when it comes to things like this

Expert:  Richard replied 2 years ago.
ok, I need to know please in order to give you the instructions
Else I can do this for you?
Customer: replied 2 years ago.

Please do it for me

Expert:  Richard replied 2 years ago.
ok, please accept the offer and I can connect Dawn
Customer: replied 2 years ago.


Expert:  Richard replied 2 years ago.
You need to accept the offer that is showing Dawn
Once you click accept on it, I can then connect
Customer: replied 2 years ago.

What offer

Expert:  Richard replied 2 years ago.
The one popping up on your screen, you will also see it on the right here
The additional service request so I can connect to your computer