How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43191
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Question Here...
Richard is online now

I cannot access outlook, have tried and tried, have tried to

This answer was rated:

I cannot access outlook, have tried and tried, have tried to make new account but still getting nowhere! Ive had same oassword for years.Have been trying for 3 days now.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What is the error you get when you try to sign into your account?
Richard and other Microsoft Specialists are ready to help you
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Thank you
Customer: replied 2 years ago.

Ive pressed download button, but nothing is happening

It will then download Carol, you then need to run the file please.
Customer: replied 2 years ago.

Ok Richard il try again

Thank you
Customer: replied 2 years ago.

It is not downloading, sorry

No problem Carol
Lets do this another way
First, exactly what happens when you try to sign into Hotmail?
Customer: replied 2 years ago.

Richard did you get my last comment?

No sorry, can you repeat it please.
Customer: replied 2 years ago.

Richard can you please reply please.

Replying but that was the only message you have sent in the hour.
Customer: replied 2 years ago.

As i sais Outlook wont take my password, created new gmail account and that didnt work either. Sorry, posted this, dont know whats happening

ok, is this Outlook the program connecting to a gmail account?
Customer: replied 2 years ago.

Not sure what you mean? They asked me for another account, so i made new one, whicn didnt work. They did sent a code to gmail, then i lost them and came on to you. Sorry not very good at this.

ok Outlook, this is the program on your computer correct?
eg: Outlook 2010?
Customer: replied 2 years ago.

Did you get that reply Richard?

no, check the page Carol after posting replies to see if they appear.
Customer: replied 2 years ago.

This is a nitemare. Yes think Outlook ( Hotmail ) since 2010.

ok, then reset your outlook password ***** my link below and use this new password ***** sign in please.
Let me know the results please