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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft
Satisfied Customers: 18288
Experience:  Over 10 years work experience.
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I can not log on to my willnot recognize my password

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I can not log on to my willnot recognize my password ***** keeps tellimg me to go on this site ,i am using my wife's laptop to get on this site

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I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
Which type of password ***** you needing?
Is it the computer log in password, email password, wireless password, or some other type of password?
I will be standing by.
Thank you,
Customer: replied 2 years ago.

yes it is the log in password

Which version of Windows or Mac OS are you running on the problem computer?
Customer: replied 2 years ago.


Thank you for the update.
With Windows 8, there are two ways to log in. Either with your email address or with a username.
At the login screen, does it show your email address or a username with no email address?
Customer: replied 2 years ago.

my name highlighted above my e-mail address

That is good to hear. All you have to do is reset your email password ***** your Microsoft account and log in with the reset password.
Please, follow the instructions below to reset your password:
- Click the following link:
- Fill out all of the requested information
- Once all of that is complete, you will be given the option to reset your password.
You will be able to reset your password *****
Jason Jones and 3 other Microsoft Specialists are ready to help you