How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5881
Experience:  Indept expertise on MS Office package
Type Your Microsoft Question Here...
michelleclive is online now

I have been told that my IP address is being used by a number

This answer was rated:

I have been told that my IP address is being used by a number of computers. What can I do about this please.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Follow the steps given it will fix the problem.
We need to get the ip Reset.
1.Press the windwows key + R and on the run type in cmd then hit enter
2. Type in "ipconfig /release" (without the quotes)
3. After releasing the IP, type in ipconfig /renew
4 type in ipconfig /flushdns hit enter.
Now close the internet explorer and reopen it again it should connect now.
Customer: replied 2 years ago.

Hi I have followed instructions but what do I do at No 3 How do I release the ip. Thanks

Type in ipconfig /release and hit enter
then ipconfig /renew hit enter
after that ipconfig /flushdns
please make sure there is a space after ipconfig command.
There is an optional Remote Connect Service - Quick Resolution
If you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
Customer: replied 2 years ago.

how much would it cost me to let you have remote control over and aboe the £24. Please bear with me I am 72 years old and have not got too much IT knowledge.

Thanks Jean

i will give you the lowest price or $10 only however the charge is $80 but i am not charging that amount.
please check your email and confirm i will then remotely fix it for you.
it would be 6.44 British Pound
michelleclive and other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

Hi Thanks for helping me. Please go ahead - what do I have to do?

open this link
Join Your Remote Desktop Session
How Remote Desktop Works
Agree to the Remote Desktop Legal Disclaimer below.
The Remote Desktop client file will automatically download to your computer.
Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
I got disconnected from the session let me know once you have restarted the computer.