How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft
Satisfied Customers: 7452
Experience:  Computer Software Specialist for more than 10 years
Type Your Microsoft Question Here...
Jess M. is online now

I cannot open my E Mails

This answer was rated:

I cannot open my E Mails
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your email issues. Are you using a computer to access your emails? Or a smartphone?

If you are using a computer to access your emails, is it running with Windows XP, Vista, 7, 8 or a Mac?

Please let me know so that I can help you further.

Best regards,
Customer: replied 2 years ago.

Computer Windows7

Hi Gerry,

Thank you for writing back with that information. Now, please tell me how do you access or open your emails? Are you using an email program like MS Outlook 2010? Or are you using a web browser like Internet Explorer?

Anothr thing is, what is the domain name part of your email account? Is it or others? (Please post only the part with the @ sign, NOT the full email address).

Jess M. and 4 other Microsoft Specialists are ready to help you
Hi Gerry,

Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.

1. Please click on this link:

2. In that page, please click on the green I Agree button
3. Then download the remote tool when prompted.
4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.

Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.

Best regards,
Hi Gerry,

Thank you for your patience. Your email issues were resolved through remote help. You can now use your Windows Live Mail to send and receive emails without any issues. Windows Live Mail was just non-responding or frozen and after reviving it, it shall work perfectly this time.

Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.

Best regards,