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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43368
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Upgraded to 10, message appears 'failed to load library link'

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upgraded to 10, message appears 'failed to load library link' how can I rectify this
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please exactly when this message appears please?
Customer: replied 2 years ago.

it first appeared at the finalizing of the upgrade and now appears at the end of each start up, also when I click on my TP-Link icon

Thanks William
Did it complete the upgrade though? Or you do not get windows 10?
Customer: replied 2 years ago.

the up grade appears to have been completed

ok, so it now only appears when you click the TP link icon correct?
Customer: replied 2 years ago.

it appeared when I started up this morning

Can you press the windows key + R and type in
press enter
Click on the Services Tab and click "Hide All Microsoft Services"
Then click Disable All
Click ok, restart and let me know if you still get the error please.
Customer: replied 2 years ago.

Hi Richard, I got as far as 'press enter' as per your reply and a whole lot of web sites appeared. I am sorry to say that I am not very computer literate and need help to find 'hide all microsoft services' what is your advice?

Ok, you did this in your web browser, you need to very carefully follow the steps I gave William which starts with pressing the windows keey + R
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Richard and 2 other Microsoft Specialists are ready to help you
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you