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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft
Satisfied Customers: 18330
Experience:  Over 10 years work experience.
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Help!!!Almost as soon as my Livemail inbox opens I get the

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Almost as soon as my Livemail inbox opens I get the following message -
"The TCP/IP was unexpectedly terminated by the server"
Please help!
I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which version of Windows are you using?
Thank you,
Customer: replied 2 years ago.

Hello Jason

e-mail =

I'm on Windows 7

Thanks in advance


Hello Peter,
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
I will be standing by.
Customer: replied 2 years ago.

Can we stop now please.

I don't know enough about computers to continue.

Thanks for your time so far.

Regards & Good Bye

Hey Peter,
We can stop whenever you choose to stop. You don't have to know much about computers at all; that's why you have me here. If you are up for the remote screen sharing session, I can send you a link that you can click. That will start the remote session.
Customer: replied 2 years ago.


Do you wish to stop this or do you wish to do the remote?
Customer: replied 2 years ago.

Yes - we'll do the remote

That sounds great to me. After you accept the 'additional help' request for the remote session, the remote link will be posted here. I will start getting that ready and standby for the notification that you accepted the additional help request.
Jason Jones and other Microsoft Specialists are ready to help you
Follow the instructions below to begin the remote helping screen.
Remote page:
After clicking the link above, enter the following two digit number: 60 and click the circle button to start the remote application.
Please, do not create duplicate questions. We can continue here.
May I remote back into your system and continue?
Customer: replied 2 years ago.

I'm a bit lost now - the problem you looked at yesterday is still there - can we continue to explore solutions?