How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43194
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Question Here...
Richard is online now

We recently updated to Windows 10. Internet is working ok.

This answer was rated:

We recently updated to Windows 10. Internet is working ok. Programs work until ask to print then they freeze. Skype freezes when you try to reply to calls. Control Panel freezes when we try to enquire about printers. Device Manager says printer is working fine, although it detects only one when there are 2 connected. However it freezes when we ask to search for driver updates.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
As the first step, can you please do the following
Press the windows key + X and click on Command Prompt (Admin)
A black window will open.
Type in it
sfc /scannow
press enter and when it has completed, type in
chkdsk /r
Press enter.
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Then tell me please if you still have the problem.
Let me know the results please
Richard and other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

Yes, haven't checked everything but problem appears solved. Thanks

your most welcome Graham
Let me know if you have any difficulties please