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IT Miro
IT Miro, Computer Scientist
Category: Microsoft
Satisfied Customers: 3432
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I wondered if you can help? I use office365 on all my computers.

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I wondered if you can help? I use office365 on all my computers. I use my Gmail IMAP account as my main email client within outlook. On my mail office PC I am no longer authorised to delete emails. error message. I can delete the same email on all my other PC's without a problem. I have now upgraded to Windows 10 on the main PC and the problem still exists. Any ideas?

Hello! I am IT Miro and I will assist you on this question.

Please tell me if you get an error message while trying to delete the e-mails in Outlook or something else happens.
Customer: replied 2 years ago.

Hi IT Miro

I get the error message sometimes (you are unautherized to perform this action) sometimes of nothing happens at all


OK.Since it is an IMAP account, you can safely remove the account and re-add it without losing any e-mail. Have you already tried that?
Customer: replied 2 years ago.

ok, I was concerned that archived emails, which are quite a few and only stored on this PC, would not be associated with the new email account and would be lost?


The archives e-mails are saved as a PST file and can be opened at any time. The default location for archived files is in "My Documents".
Customer: replied 2 years ago.

i see, thank you.

Would I need to rebuild my archive folder list again? Sorry if I am asking a dumb question?


Archive folder should remain in Outlook after removing the e-mail account. The GMail IMAP account will be removed and once you re-add it, Outlook will synchronize all e-mails (that have not been archived).You can then check if deleting e-mails works.
Customer: replied 2 years ago.

ok, that sounds straightforward. i will give it a bash, as soon as the wife gets off the PC

Can I close the chat later today?


Sure, no problem.

Yes, you can close it later by rating my assistance using the smiley faces or stars.
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