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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43455
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Updating Windows Defender has worked OK since I went to Windows

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Updating Windows Defender has worked OK since I went to Windows 10...until a few days ago. Now it hangs on 'Searching' and eventually I get a message 'The virus and spyware definition didn't update because of an internet or network connectivity problem'. But my internet seems to be working for everything else (Internet Explorer). I would appreciate advice in how to restore the Defender update service please.
Phil Almond email***@******.***, telno: 01772 704404
Hi there and welcome
A lot of times this is due to corruption within Internet Explorer that can stop this from functioning, so I would like you to do this as the first step please.
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me if it now updates.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
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