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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44596
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have up dated to windows 10 and have lost my emails from

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I have up dated to windows 10 and have lost my emails from the yahoo account (sky email address with talktalk account). I have my outlook account. Please can you help?
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Exactly how where you accessing your Yahoo Account? Via an email program or via your internet browser?
Please let me know
Customer: replied 2 years ago.
Via email app
Which email app did you use before updating?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 2 years ago.
remote support help please.
ok, please accept the offer and I can then connect and help this way.
Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.
I accept the offer.
Customer: replied 2 years ago.
Thank you Richard, what happens now?
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
I am lost can you help please?
On which step of my instructions did you get stuck?
Customer: replied 2 years ago.
I down load the programme the id appeared and I put in the password. Then it wanted a partner (dont' know what this is) and also the email address is the con I can get ie the Outlook one I want the sky address (which is a talk talk line).
As per my instructions, you need to give ME HERE the ID and Password
Customer: replied 2 years ago.
Ok I'll try again sorry for the mistakes (am getting a little fraught).
its ok, but please, take your time and carefully follow the instructions.
Customer: replied 2 years ago.
I can no longer down load the free download or rather it wont open unless I close the teamviewer and if I do this everything disappears. What am I doing wrong?
Initially you missed some of my instructions, this is what you initially did wrong.
Restart the computer please then carefully follow my instructions again please.
Customer: replied 2 years ago.
Sorry, do you mean shut the computer down or is there another way of restarting? (apologies). And if I shut down how do I get back to you?
its okYes, shut down the computer, then start it please.Then return to this page and post a message and it will then come to me like we are now doing.
Customer: replied 2 years ago.
Ok don't know what I'm doing wrong - I don't think I know my ID. What is the ID and the password ***** is coming up automatically?
Customer: replied 2 years ago.
OK I think I finally understand - I give you the password ***** ID that came up automatically. If so I can do that.
yes. you give me that
Customer: replied 2 years ago.
Hi I found your email on my ipad (the sky email doesn't work on the computer (only the outlook one).ID is 800 491 300 Password ***** ***** taj 71 (sorry I can't remember if there are spaces as I've just done it).
the password ***** gave is incorrectCan you double check it please
Customer: replied 2 years ago.
I keep writing the same thing and getting numerous emails (on my ipad, since I cant receive them on my computer). I am now totally confused. Is there any progress? Should I leave my computer on all night? Please contact me.
I needed the correct Password ***** you which I never received before...
Are you available tomorrow as I am nearly off for my shift now.
Customer: replied 2 years ago.
Yes but I can give you the info now or what time tomorrow? (I did send the info but I had lost the page and I don't know where it went.
Anytime tomorrow is ok, I will be here
Customer: replied 2 years ago.
ID is 800 491 300 and password ***** ***** I thought I send it now in case I lose it.
Customer: replied 2 years ago.
OK thanks how do I find this page?
just return here tomorrow please like you are doing now.