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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44824
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I cannot access my e-mail site - message says that someone

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I cannot access my e-mail site - message says that someone else has tried to access it. thus I've been blocked out.
How can I unlock it?
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
When you filled in the questionnaire, what was the message you got when you submitted it?
Please let me know.
Customer: replied 2 years ago.

Hello, Richard.

I didn't get any response

ok, it would have given a message when completing it.Click on my link below follow the steps to reset your password.Tell me how far you can get with the process please.I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Richard and other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

I've submitted the questions form and am waiting for a response.

ok, you will need to wait for them to respond David, it is the only option left if they made you fill this in.
Allow up to 48 hours for them to review your request and either provide the steps to reset the password ***** reject the request.
I will be honest with you. If they do reject it, then you will not regain access to the account again and you would need to create a new one. There would be no way to get around this if this is what they reply with.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and other Microsoft Specialists are ready to help you