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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44591
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Can not install kb2976968 on my 8.1 system

Customer Question

can not install kb2976968 on my 8.1 system
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please the error you get when you try to install the KB on your computer
And you indicate its on windows 8.1 but your running the windows 10 troubleshooter?
Can you confirm which version of windows you are running please?
Customer: replied 2 years ago.
Running 8.1 and trying to upgrade to 10. Run update catologue and it says this upgrade not intalled and should click link
This then says that Addon for this website failed
Expert:  Richard replied 2 years ago.
Thank you
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me if it still gives you the error please.
Customer: replied 2 years ago.
Now says microsoft cat lists 4 updates. Hit add all. All change to remove all. what happens now ?
Expert:  Richard replied 2 years ago.
Try to install the windows 10 upgrade.
What then happens?
Customer: replied 2 years ago.
thw symbol has not appeared
Expert:  Richard replied 2 years ago.
ok, go to control panel, updates and do a check for updates.Install any missing updates, restart and tell me if you then get the symbol please