How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
Type Your Microsoft Question Here...
jstinehelfer is online now

My archive and other folders are not opening in Microsoft

Customer Question

My archive and other folders are not opening in Microsoft 2010
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please exactly what happens when you try to open your folders?
Are you getting a specific error message?
Please let me know
Thank you
Customer: replied 2 years ago.

NO - it started when the favourites (which I rarely use) had a few items disappear. I presumed (given id never added anything to favs) that because I was not using specific folders they were no longer considered favourite......

Expert:  Richard replied 2 years ago.
Ok, they were just a collection of commonly used folders.
So you do not see the folders at all now?
Customer: replied 2 years ago.

Now I also find that when I go to open one of my email folders eg Archive, Personal etc the arrow which is white when closed goes to black when I click on it (suggesting it is opening) but nothing happens. It is acting as though there is no folders within the main folder

Customer: replied 2 years ago.

Im not that concerned about the fav issue other than to let you know this was the first unusual occurrence I noticed yesterday (it may help)
The bigger issue is that there are now huge sections of my email I cant open as the other folders wont open

Expert:  Richard replied 2 years ago.
Which version of windows are you using?