Microsoft Office Questions? Ask a IT Expert for Support ASAP
it just reports as uninstalling but nothing happened
Thanks for your reply could you remote in and carry out these steps for me please, just in caser something goes awry in the process,
how long should the install take? it's being running a while
it's still installing!!!!seems a bit long
id is 816 528 706
Sorry it took so long to reply but on restarting it came up with 'Scanning and repairing drive (C:):' after an hour of being on 10% complete I went out and left it running, on my return it was requesting a restart which I did. I was then able to remove the printer and reinstall it. Touch wood all seems to be working fine thanks for your help.