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Dan, Network Administrator
Category: Microsoft
Satisfied Customers: 2304
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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When Windows 10 was loading, my computer crashed. I had to

Customer Question

When Windows 10 was loading, my computer crashed. I had to return to factory settings and I lost photos and documents which were of great sentimental value.
Is it possible to recover them?
Submitted: 2 years ago.
Category: Microsoft
Expert:  Dan replied 2 years ago.
Hello and thank you for your question. I look forward to assisting you today. The most important thing right now is not to try to install any new software on your computer. That can cause further corruption and make it more difficult to recover any lost files. Let me know if you would like to continue.