How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43339
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Question Here...
Richard is online now

Help, please! I cannot attach a word 2007 document to a yahoo

This answer was rated:

help, please!
I cannot attach a word 2007 document to a yahoo e-mail in windows 10
Hi there and welcome
Can you tell me please which internet browser you are using?
And what exactly happens when you click the paperclip?
Thank you
Customer: replied 2 years ago.

Sorry Richard, but do you mean Sky or 02 or BT? its sky.

nothing happens when I click the paperclip

ok, I mean Google Chrome, or Internet Explorer ectCan you tell me please which one you use?I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Richard and other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

I cant find the get extra help button. Ive heard that windows 10 is not for old people like me. I must send out the document

Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you