How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44606
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Question Here...
Richard is online now

I seem to have lost my Photoshop Elements programme after downloading

This answer was rated:

I seem to have lost my Photoshop Elements programme after downloading Windows 10.
What has happened to it and how can I get it back?
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you click on the Magnifying glass in the bottom left and then type in
Wait and if Photoshop appears, click on it and then open it.
You will also see when you click on the windows logo in the bottom left All Apps, this is All Programs now so you can search for it this was as well.
Let me know the results please
Customer: replied 2 years ago.

Not sure where the magnifying glass is - not apparent. However, have already been through all apps several times.

ok, if its not the magnifying glass you have, then it is the search box in the bottom left Mary.
But just click on the windows logo in the bottom right, then start typing and type Photoshop
Then wait and tell me if it then finds it please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

Thank you - problem solved. Sorry for the delay. We often have poor Internet service here.

no problem at all!Good to hearRichard