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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43205
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My nokia phone shows my e mail address as [email protected]

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my nokia phone shows my e mail address as [email protected] .com and will not let me changeit. When I enter my password ***** is not accepted.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you tell me please the mode of your Nokia phone please?
Thank you
Customer: replied 2 years ago.
nokia lumia 520
The email account is the link for everything on the phone, so the only way to change this is to reset the phone, you cannot do this any other way. this will remove all the data on the phone (contacts ect) and return the phone to new but you cannot avoid this.
To do the reset
Slide your finger left on the display.
Press Settings.
Press about.
Restore factory default settings
Press reset your phone.
Press yes to accept.
Press yes to confirm.
Then setup the phone again and use your correct email address to register it.
Let me know the results please
Customer: replied 2 years ago.
it will take some time to record all my personal data
No problem, I will be here if you have any problems.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and 2 other Microsoft Specialists are ready to help you