How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin, Microsoft Office Specialist
Category: Microsoft
Satisfied Customers: 6190
Experience:  Working as Tech support specialist with a world famous computer manufacturer
Type Your Microsoft Question Here...
Shefin is online now

I have downloaded Windows 10 but my computer has slowed down

This answer was rated:

I have downloaded Windows 10 but my computer has slowed down considerably and some of my games will not load - please can you help or tell me how to return to Windows 8.1
Hello!Thank you for your question. I amCustomerand I look forward to helping you with your issue today. Please click Start button, select Settings. In Settings window, select Update & Security. Then, select Go back to Windows 7/Windows 8.1. Follow the on screen instructions. For more information, check the link below. If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
Customer: replied 2 years ago.
Are you saying that it cannot be fixed in Windows 10 and that I can only go back to Windows 8.1
Hi, I would suggest you downgrade it to Windows 8 and try upgrading it once again, since the computer is slow. In order to make the games work, you have to load the latest version of them. Thank you.S H E F I N
Customer: replied 2 years ago.
These are old games and there is no latest version
Hi, I apologize for the delay in my response. In order to speed up the computer, you can try a clean installation of Windows 10 instead of the upgradation. However, you have to download and create a disc for doing the same. If the games are too old, iot may not work with Windows 10 because of compatibility issues. However I would suggest you try reinstalling the available versions. If the issue persists, please restore Windows 8. Thank you.S H E F I N
Shefin and other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.
Please immediately refund my money as I am not satisfied with the answer I received



I apologize for the inconvenience caused to you. Please contact our customer support to get a refund fr the session.


Thank you.