How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44600
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Question Here...
Richard is online now

I keep getting '500 internal server error' when trying to open

This answer was rated:

I keep getting '500 internal server error' when trying to open my emails, can you help me resolve this
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me which email service you are using please eg: Hotmail, Gmail
And which internet browser you use to access it? eg: Internet Explorer?
Thank you
Customer: replied 2 years ago.
Im not sure, I have just switched from sky broadband to bt. my email is thro AOL, I think, to access my email I use internet browser, explorer
ok, Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me please if you still get the error.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please
Richard and other Microsoft Specialists are ready to help you
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
ok Im not sure whether I have done this correctly but ..542088861 pword 4615
looks correct but you closed the program, can you please open it again, give me the new password ***** connect and leave it open please
Customer: replied 2 years ago.
ok sorry new password###-##-####1899
no problem