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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5872
Experience:  Indept expertise on MS Office package
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Windows 7 not authentic

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windows 7 not authentic
michelleclive
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.Please exlain the problem a bit more in detail.
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Customer: replied 2 years ago.

I went on to my internet via sky. i cannot access the internet as it is not connecting to the server.However i phoned sky who said the line is fine and speed satisfactory.A small icon appeared on bottom left of my screen saying the version of windows 7 might not be genuine or counterfeit? i tried two other servers; explorer and google and the same message that it cannot connect to server comes up.
Try to ping let me know the ipv 4 address and the gateway then i will be able to identify where the problem is.
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Customer: replied 2 years ago.

could you tell me how to obtain the ipv 4 address and gatweway please
click on start select search type in cmd hit enter
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you will see a black box with a blinking curson now you type in ipconfig and hit enter you will see the ipv4 and gateway address.
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Customer: replied 2 years ago.

restarting another pop up came up saying the program can't start because DNSAPI.dll is missing from your computer. try reinstalling the program to fix this problem.
when was the computer working fine earlier.
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Customer: replied 2 years ago.

last night. my 16 year old son went on to his employers website, then the message bottom right 'this copy of windows is not genuine' came up. After this I couldn't access the internet?
so internet is not working on the computer since last night and we are communicating on a different comuter or a tab is that correct.
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Customer: replied 2 years ago.

correct. I am on my son's laptop at present
For windows 7 click the windows menu button select search type in system restore and hit enter. Now the system restore dialog box will open. click the round circle like radio button which says choose a different restore point and then hit the next button on the next screen or box you will see a check box at the bottom says show more restore point.Click on it to put a check mark on it you will get many old dates click on one of the old date and hit next and now hit finish. The computer will restart on its own while it restart please do not interrupt it will take around 10 mins to get you back to working windows without any problem.
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Follow the steps on the problem computer.
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Customer: replied 2 years ago.

will do. just awaiting instructions on problem computer
take your time.
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Customer: replied 2 years ago.

thanks...not much of a computer buff; but try my best
dont worry i am with you.
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Customer: replied 2 years ago.

thanks; that gives me reassurance as it can sometimes get very frustrating when things 'go wrong' and technology doesn't want to co-operate!
I understand when you are not tech savvy then its really frustrating sometimes.
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Customer: replied 2 years ago.

absolutely. the problem computer has now switched itself off and the screen is blank. do i now switch it back on; or wait?
no dont switch it on it has restarted and it will come up automatically.
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Customer: replied 2 years ago.

OK; will wait for instructions. I'm quite compliant when it comes to good tech. advice
no problem.
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Customer: replied 2 years ago.

it has come up asking me to enter my password
enter your windows login password..
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Customer: replied 2 years ago.

done it. my internet is back. the problem is sorted. you are a genius!!
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit.
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Customer: replied 2 years ago.

thank you.

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