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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft
Satisfied Customers: 17962
Experience:  Over 10 years work experience.
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Outlook receives mail but will not send. What can I do?P

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Outlook receives mail but will not send. What can I do?
I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
If you know, may I ask which version of Outlook are you using?
Thank you,
Customer: replied 2 years ago.

My email provider is They are now part of the Talk Talk empire.

My version of Outlook I think is 2013. If not, then 2011.


Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Jason Jones and 4 other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

Please start remote screen sharing session as soon as you can.


Hello Peter,
I will be available all day today. Please, post a message here when you are ready for the remote link.
Thank you,
Customer: replied 2 years ago.

I am ready for the remote link.

Please start as soon as you can.


Follow the instructions below to begin the remote helping screen.
Remote page:
After clicking the link above, enter the following two digit number: 58 and click the circle button to start the remote application.
Thank you,

I look forward to your rating of my help on the top of this page. If you have any questions about rating me, please let me know.

Thank you for your time and please, do not forget to rate my help on this page.

- Jason