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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have purchased a new second laptop but

Customer Question

I have purchased a new second laptop but I'm unable to gain access to my Microsoft account no matter how many times I try. Punching in those silly letters and numbers which look like gobbledegook does't help, I seem to get it wrong. Can you help. I paid around £600.00 for this new laptop and just about to place it in the dumpster.
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hi,I'm sorry about the issue. What's the model of your new laptop?Are you able to use the Internet on the problematic laptop?What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Please reply at the box below. Thank you.
Customer: replied 2 years ago.

Please cancel this arrangement I read your initial charge as a "one-off" fee, NOT A ON-GOING MONTHLY CHARGE. Please CANCEL THIS £28.00 FEE.

Thank You

Richard ************

Expert:  Viet -MS Office Tech replied 2 years ago.
I'm sorry about the confusion. Monthly support subscription is only optional. This is a one time support session per your request. Please reply at the box below; we guarantee our service, so don't worry. Thank you.