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Bryan, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 12826
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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Since downloading Windows 10 on my Dell Inspiron 15 5000 Series

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Since downloading Windows 10 on my Dell Inspiron 15 5000 Series laptop I cannot turn down screen brightness which is stuck on maximum brightness
Hi, and thank you for asking your question. It looks like we might need to uninstall and reinstall your video drivers to resolve this issue with the screen brightness. May I connect remotely to assist you with the issue now? Please reply back using the box below. Thank you.
Customer: replied 2 years ago.

Yes go ahead please

OK, let's get started with the remote session now. Please open up the following link: Click 'I Agree', then download the remote file when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.) OPEN/RUN the file from your downloads, and I'll be connected. If you face any issues, just reply back to me below.Thank you.
Please accept my apologies - we seem to have inadvertently gotten disconnected during the restart. Could you kindly update me on the issue on this page now? Thank you.
If you are still unable to adjust the screen brightness, please reply back using the box below and we will continue further. Otherwise, a positive rating (at the top of this page) would be much appreciated :) Thank you.
Bryan and other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

Still unable to adjust the screen brightness with F11 and F12

Okay, let's get started with another session. Please use the following new link this time: Thank you.