Microsoft Office Questions? Ask a IT Expert for Support ASAP
HP laptop - Realtek w/Intel.
FYI - I spent time chatting with "John" last night and already paid a fee. Do I have to pay another fee?
I used same email *****@******.*** - Order #15751182-3 - I chatted w/"John".
Regardless of fee, can you help me with my orig problem stated in my past message?
The issue is that when I try to use an app, I am prompted to enter a Microsoft Admin Password ***** my old/unused email account, which I don't know. I have 2 users in my User Account Control account and need to delete the one which is prompting me to enter a password ***** my old/unused email address.
How do I delete a user bypassing the Microsoft Admin password ***** or is there a password ***** can be assigned to access the Microsoft prompt for myold/unused email.
Yesterday your colleage "John" had me download "Screen Cnnect" to possibly fix my prob remotely but it is still trying to install as of now.
Yes, we're good to go.
OK - this is exactly when my problem accures...
I don't have the specific choice of "Manage Another Account Link" so I choose "User Account Control" box. I then get the Microsoft Prompt window (Program: "User Accounts Control Panel", Publisher Microsoft Windows on hard drive). In this prompt window it shows my Old email account and insists on a password ***** I don't have.
OK - I have all my files on a recovery drive.